Mc4 Privacy Policy — Our Commitment to Your Data

This Privacy Policy explains how the mc4 platform collects, uses, stores and protects your personal information as a user in Malaysia. We take this responsibility seriously and are committed to keeping your data secure and using it only for purposes you have consented to.

Effective date: 1 January 2026. This policy may be updated from time to time.

1. Information We Collect

Mc4 collects several categories of information when you register, use the platform or interact with our services. All data collection is carried out transparently and only for legitimate operational purposes.

Account Information

When you register, we collect your full name, email address, phone number, date of birth and identity verification details required to confirm your identity. This information is used to create and manage your account and to verify that you meet the minimum age requirement.

Device & Browser Information

We automatically collect technical information including device type, operating system, browser type, IP address, screen resolution and general network location (state/region). This data helps us detect technical issues, prevent unauthorised access and ensure the platform runs smoothly across all devices, including Android and iOS smartphones.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the bank account number or e-wallet details — such as Touch 'n Go — that you use. We do not store credit card numbers or sensitive payment details directly; all transactions are processed through encrypted payment gateways.

Usage Data & Activity

We record information about how you use the platform, including games played, bet amounts, session duration, pages visited and actions taken within your account. This data is used to improve the user experience and to detect any unusual activity.

2. How We Use Your Information

Mc4 uses the information collected solely for purposes related to delivering platform services to you. We do not sell or rent your personal data to any party for marketing purposes.

Account management: Creating, verifying and maintaining your mc4 account.
Transaction processing: Processing deposits, withdrawals and payments in MYR securely.
Platform security: Detecting fraud, unauthorised access and suspicious activity.
Customer support: Enabling the mc4 support team to assist you promptly and accurately.
Service communications: Sending important notifications about your account, transactions and policy updates.
Platform improvements: Analysing usage patterns to improve functionality and the user interface.
Legal compliance: To meet applicable legal and regulatory obligations.

We will not use your data for any other purpose without first obtaining your consent or without a valid legal basis.

3. Cookies & Usage Tracking

The mc4 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

Essential cookies: Required for core platform functions such as maintaining your login session and securing transactions. These cookies cannot be disabled.
Performance cookies: Collects information on how users interact with the platform to help us identify areas for improvement. All data is collected anonymously.
Preference cookies: Remembering your preferences such as language, display settings, and login details so you don't have to re-enter them every time.

You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the mc4 platform.

4. Data Storage, Security & Sharing

Data Retention

Your personal information is stored on secure servers with strict access controls. mc4 retains your data for as long as your account is active or as required to fulfil our legal obligations. When data is no longer needed, it is securely deleted in accordance with established procedures.

Security Measures

We implement multiple layers of technical and organisational security, including data encryption in transit (SSL/TLS), role-based access controls, 24-hour system monitoring, and regular security audits. That said, no system is entirely risk-free, and we encourage you to take your own security precautions as well.

Third-Party Sharing

Mc4 does not sell your personal information to any party. We only share your data in the following limited circumstances:

With payment service providers that process MYR transactions on our behalf — they are bound by strict confidentiality agreements.
With third-party game providers that supply gaming software within the platform — only the minimum technical data required for game functionality is shared.
With law enforcement or regulatory authorities when required under Malaysian law.
In the event of a business merger or acquisition, provided the same privacy standards are maintained.

5. User Rights, Policy Changes & Contact Us

Your Rights as a User

As an mc4 user in Malaysia, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal information we hold about you at any time.
Right to Rectification: If your information is inaccurate or incomplete, you may request that it be updated. You can also update basic details directly through your account settings.
Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. Such requests are subject to our legal obligations to retain transaction records for a prescribed period.
Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, contact the mc4 support team via email or live chat within the platform.

Privacy Policy Updates

Mc4 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after such notification constitutes your acceptance of the updated policy.

How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how mc4 handles your personal data, please contact us via:

Email: [email protected]
Live chat: available 24/7 within the mc4 platform
Page FAQ for quick answers to common privacy-related questions

We aim to respond to all privacy-related enquiries within 3 business days.

Your Data is Safe with mc4

Your trust is our priority. Register an mc4 account today and enjoy a safe, transparent, and entertaining online experience. If you have any questions, our support team is here to help.